Our company strongly recommends to all of our clients that they take out complete and total travel insurance from their country of origin or from where they will find themselves prior to the departure date. This insurance should cover cancellation or restriction of the same; all medical expenses; light, moderate and serious injury; death or temporary or permanent disability and personal responsibility for one’s own actions, given that our company will not be responsible for accidents, losses, or damages to baggage, flights, expenses or medical costs.

Our company does not possess general emergency insurance, insurance with contingencies for cases of force mayeur, or insurance for cases of unforeseen circumstance, which is why it is recommended to take the necessary measures to have insurance for all activities and omissions on the expeditions, and to follow the instructions of the specialized personnel, guides, or indicated signs on paths, routes and tourist attractions.

The reservations concerning our destinations by www.girovai.com should be made a minimum of three months prior to the start of the trip, otherwise the journeys must be checked for availability.

On acceptance of the conditions of sale of each destination with www.girovai.com the client should provide:

• An initial deposit of 30% of the total trip cost.
• In case of the acquisition of an airplane ticket, the client should pay the cost of the same in no more than 10 days from acceptance of the same.

Final payment:

• The remaining total that is 70% of the total trip cost should be paid 30 days before the start date of the trip to your destination.
• Your reservation with www.girovai.com will be confirmed once we obtain authorization from your credit card company.

The reservations concerning our offered destinations by www.girovai.com should be made a minimum of three months prior to the start of the trip, otherwise the journeys must be checked for availability.

The percentages of refund/cancellation are detailed below:

• Cancelations received 45 to 60 days (inclusive) before the departure date will be subject to a cancelation charge of 25% of the price of the trip;
• Cancelations received 28 to 44 days (inclusive) before the departure date will be subject to a cancelation charge of 50% of the price of the trip;
• Cancelations received 14 to 27 days (inclusive) before the departure date will be subject to a cancelation charge of 75% of the price of the trip;
• Cancelations received 13 days or less before the departure date will be subject to the forfeiture of the entire price of the trip.

It is advisable to prepare a “personal medicine bag” for the trip, including at least one first aid kit (disinfectant, bandages, patches, scissors, cotton, thermometer, etc.), an insect repellant, sunscreen, anti-itch creams for insect bites, antipyretics (acetaminophen), antidiarrheals, intestinal antibiotics and common medicines.

During the trip, we advise you to avoid eating raw vegetables and seafood, ice drink liquids and beverages that are not sealed. A good way to avoid infection is to wash hands properly before eating and especially after using the toilet. We also suggest avoiding contact with animals. If you regularly take certain medications (eg, hypertension, epilepsy, gastrointestinal, cardiovascular, etc) we suggest informing your physician before your trip. Though it is important not to interrupt the usual treatments, we must take into account possible contraindications or incompatibility with some prevention measures to avoid diseases like malaria, and even vaccines related to the trip.

It is advisable to avoid contact with animals that can spread rabies.
If you are bitten by an animal, we recommend you to go immediately to the nearest health care facility.

The bite of an animal (dog, cat, rodent or bat) may involve the transmission of potentially dangerous diseases to humans, and more frequently of common infections caused by bacteria in the saliva of these animals, which will require an appropriate antibiotic treatment.

It is desirable to avoid using deodorants or perfumes that may attract insects. It is not advisable to walk barefoot or with sandals, always use footwear. Since insects are the most common form of infection while traveling, it is important to avoid bites by using repellents and other appropriate devices (nets, long sleeve shirt, high socks, etc). In case of insect bites, we recommend you to notify your local guide and disinfect the affected area with particular care.

Fecal-oral transmission diseases, such as traveller’s diarrhoea, hepatitis A and E, typhoid, and cholera are common diseases among travellers. The cause is ingestion of food or drink contaminated by infectious agents (viruses, bacteria, parasites) and usually manifest in the digestive symptoms (nausea, vomiting, abdominal pain, diarrhoea).

The best prevention is to pay attention to what you eat and follow these basic rules:

• Eat foods that contain fish, meat, or shellfish only if they are thoroughly cooked and still warm.
• Avoid foods that contain eggs (mayonnaise, sauces).
• Do not eat unwrapped ice cream.
• Avoid eating raw vegetables and fruit that cannot be peeled.
• Take only sealed bottled water or boil water for at least 3 minutes.
• Absolutely avoid ice in drinks.
• Avoid consumption of milk and dairy products if you are not sure of its origin.
• Use bottled water for brushing teeth and taking medications.

It is important to consider this seasonal disease. It occurs mainly in spring and summer, due to human encroachment on the habitat of “mouse-long-tailed (O. longicaudatus). This disease is transmitted by being bitten by rodents, by eating infected food or water or breathe air contaminated by saliva, urine or droppings of rodents.

To prevent the spread of this disease, we suggest you consider:

• Avoid going into bushes and shrubs with fruit.
• When accessing forests or areas with dense vegetation, walk through enabled trails or traces.
• When collecting wild fruits and seeds (rosehips, hazelnuts, pine nuts, berries, etc..), do not smell them and before eating, wash your hands and fruits thoroughly .
• Make sure to camp in sites authorized by the corresponding Health Service.